Privacy Policy

1. Introduction

Phinai ("we", "us", "our") is a legal practice based at 92 Surawong Road, Bang Rak, Bangkok 10500, Thailand. We provide inheritance legal services, including will drafting, document review, and estate settlement support.

This Privacy Policy explains how we collect, use, store, and protect personal information we receive from individuals who enquire about or engage our services, or who visit our website. We are committed to handling all personal information with care and discretion.

If you have questions about this policy, please contact us at [email protected].

2. Personal Data We Collect

We may collect the following categories of personal information:

• Name, email address, and telephone number (submitted via our contact form or by telephone)
• Information about your enquiry or matter (shared by you in correspondence)
• Estate and family information you choose to share in the course of engaging our services
• Technical data: IP address, browser type, and pages visited (collected automatically via our web server)
• Cookie data (see our Cookie Policy)

We do not knowingly collect personal data from individuals under 18 years of age. If you believe a minor has submitted information to us, please contact us so we can remove it.

3. How We Collect Data

• Directly from you when you complete our contact form, email us, or call our office
• Through your use of this website (technical and cookie data)
• In the course of providing legal services, where you share information relevant to your matter

4. Legal Basis for Processing

We process personal data on the following grounds under Thailand's Personal Data Protection Act B.E. 2562 (PDPA):

• Consent — where you have given clear consent, such as through our contact form
• Contract performance — where processing is necessary to provide services you have requested
• Legitimate interest — for website analytics and improving the quality of our services
• Legal obligation — where we are required by law to process or retain certain data

5. How We Use Your Data

• To respond to your enquiry and provide the services you have requested
• To communicate with you about your matter, appointments, and next steps
• To send annual review reminders to existing clients (you may opt out at any time)
• To maintain records as required by professional obligations
• To improve the quality and content of this website

We do not sell your personal data to third parties. We do not use your data for automated decision-making or profiling.

6. Data Sharing

We may share personal data only in the following circumstances:

• With courts, registries, or official bodies where required for your legal matter, with your authorisation
• With our IT service providers who maintain our website and email systems, under appropriate data processing agreements
• Where required by Thai law or a court order

All third parties with whom we share data are required to handle it in a manner consistent with this policy.

7. Data Retention

We retain personal data for the following periods:

• Enquiry data (no engagement): up to 12 months
• Client matter files: 10 years from completion, as required by professional standards
• Website technical data: up to 12 months

After the applicable retention period, data is securely deleted or anonymised.

8. Data Security

We take reasonable and appropriate measures to protect personal data against unauthorised access, loss, or disclosure. These measures include password-protected systems, encrypted email where possible, and restricted physical access to client files.

In the event of a data breach that poses a risk to your rights, we will notify you and the Office of the Personal Data Protection Committee (PDPC) within the timeframes required by the PDPA.

9. Cookies

Our website uses cookies to support basic functionality and to understand how the site is used. Please see our Cookie Policy for full details and management options.

10. Your Rights

Under Thailand's PDPA, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to legal obligations
• Object to or restrict certain processing activities
• Withdraw consent at any time, where consent is the basis for processing
• Request data portability in a structured, commonly used format
• Lodge a complaint with the PDPC if you believe your rights have been infringed

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

11. Third-Party Links

This website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to review their policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top. Continued use of the website after changes are published constitutes acceptance of the updated policy.

13. Contact

For any data protection enquiries, please contact:

• Email: [email protected]
• Post: Phinai, 92 Surawong Road, Bang Rak, Bangkok 10500, Thailand